OUR STORE POLICIES

Things You Need to Know

We founded Taffy Apple Gifts with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers.

Our store policies are detailed below.

Please review and contact us if you would like to learn more.

So you are aware...

This website is owned and operated by Wix. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the opportunity to buy gifts. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

All or individual terms and conditions may be revised and updated from time to time. 

Please ensure that you have read the current version published here on this website before placing an order.

Last updated: 4th October 2020

PRIVACY AT TAFFY APPLE GIFTS

This section covers the use of personal information, including:

 

  • Account & Order Information

  • Use of Cookies

  • Customer Reviews

Account & Order Information

When you place an order Taffy Apple Gifts will receive your name, address, phone number, optional delivery address and email address. We will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send us a message via this website, we will receive your name and email address. The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list. The circumstances in which we may share your data are:

  • With delivery companies to fulfil your order.

  • With suppliers to fulfil your order.

  • To comply with legal or tax obligations.

The delivery companies and suppliers that may be given your details will not add you to their mailing list or contact you for any reason other than to fulfil your order. They will not share your information or use it for marketing purposes. Once they have fulfilled your order your details will be 'forgotten' by their systems and databases and will not be retained. We will only retain your details for as long as necessary in order to process the transaction and we will securely store any data collected during that period. We retain personal data related to orders or customer queries for six years. After this time we will delete your data from our records. You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data. In addition to our own privacy policy, when paying for your order, your data will be protected by the payment provider's privacy policy. We do not see, have access to or store any of your payment information. Only you can add your details to and opt into the mailing list. If you join our mailing list you will be asked to confirm your subscription via a 'double opt-in' method. This means that after joining the mailing list you will receive an email asking you to confirm subscription. If you do not confirm subscription your details will not be added to the mailing list. Newsletters and email marketing is only sent to those customers who have specifically subscribed to the mailing list service. All subscription emails contain clear information on how to unsubscribe from the email mailing list service - all emails you receive via the mailing list will have an unsubscribe button on the footer to enable you to do this. You can also contact Taffy Apple Gifts to request manual removal. Once you have been removed from the mailing list your details will be removed completely from and forgotten by the database. We never sell, rent or exchange mailing lists.

Imagery of your finished artwork or item will not be used on the website or in any publicity or promotional material without your clear, written prior consent. If you do consent to the publication of your image in this way we reserve the right to withdraw it at any time. If you grant us permission to use your image and then change your mind, please be aware that whilst all attempts will be made to withdraw online and advertising use it may not be possible to entirely remove the image from the internet or printed publications, and it may take time before supplies of printed material that feature your image are exhausted. However it will not be used in any future publicity or promotions once you have withdrawn consent, and it will be removed from prior use as quickly and thoroughly as possible. If you have any queries regarding privacy, or concerns about your personal data, please contact info@taffyapplegifts.com

Use of Cookies on this Website

What are Cookies? Cookies are text files containing small amounts of information which are downloaded to your device when you use a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognised that cookies. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at www.allaboutcookies.org. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

Cookies on this site: www.taffyapplegifts.com uses Google Analytic tools to collect information about how people use the website and how they find it. This helps to make sure the site is meeting your needs and to find out how things can be improved. Analytics store information about which pages people visit on the site, how long they stay, how they got here, and what they click on. Analytics cookies do not collect or store users' personal information (eg, names and addresses), so this information cannot be used to identify individuals. Google Analytics does not use or share its data. By using the Taffy Apple Gifts website you agree that these types of cookies can be placed on your device. You can choose to accept or decline cookies - most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of a website. In addition, the Taffy Apple Gifts website also carries certain "share" buttons to enable users to easily share pages of this website with their friends and family through popular social networks (e.g. Facebook). These sites may set a cookie when you are logged into their service. The shopping cart on this site will collect cookies to ensure that when a user has chosen the goods they wish to buy and clicks the purchase button, the site ‘remembers’ what they chose on a previous page. This cookie is strictly necessary to provide the service the user requests (taking the purchase they want to make to the checkout) and so no consent would be required.

Customer Reviews

All customers have the right to add, amend or delete their reviews on this website at any time. 

Contact:  info@taffyapplegifts.com or, if available, use the editing facility to make the change directly.​

OUR RETURNS POLICY

Everything You Need to Know

For any undamaged product, simply return it with its included accessories and packaging along with the order details within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

 

IMPORTANT: Any made-to-order products, including those personalised by our designer and previously approved by the customer, cannot be returned unless faulty.

If your package has arrived damaged, there is no need to return the package. Please contact us straight away to let us know. We will ask you to please keep the damaged item and all packaging material, and to send us photographic evidence, so that we can start a claim with the carrier. We will also issue you with a replacement item free of charge. (Please note: if you do not keep the damaged item and packaging or send us photographic evidence of the damage, we won't be able to replace the item.)

OTHER TERMS & CONDITIONS

Right to refuse an order

The right to refuse an order in whole or in part is reserved. Your order will be refused if it is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

Who is allowed to use this website

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key Commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Retention of the right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason or for no reason.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of taffy apple gifts. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to suspend or cancel user accounts

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Indemnification

You agree to indemnify and hold Taffy Apple Gifts harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Taffy Apple Gifts, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

Limitation of Liability
To the maximum extent permitted by applicable law, Taffy Apple Gifts assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Preference of Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Photographs sent by the Customer

All images received for orders are accepted on the understanding that you own the images or have permission from the owner for use. You will be held liable for any action taken by a third party with respect to violation of copyright.

 

Use of images on this website

Images or logos or copy used on this website may not be copied in anyway, in whole or in part, without prior written permission of taffy apple gifts. Any copying, downloading or unauthorised use of images, logos, and text on this website is strictly forbidden.

 

Use of Finished Images

You may not pass off any or part of the finished images created by Taffy Apple Gifts or its suppliers as your own work. Images shown on this website are for illustration purposes only and your finished artwork may be slightly different to that shown on this website. Any artwork supplied to you is for your own personal use only, and not for resale or commercial use.

 

Liabilities relating to photographic material or customers' images

Taffy Apple Gifts cannot be held responsible for the loss or damage to any original photographic material or images you choose to send via the post. If you do wish to post such material to us, you are advised to use an appropriate postal service which insures your item.

 

Links to other sites

Taffy Apple Gifts is not responsible for the content of external websites which may be linked to this website. The links are provided solely for your interest and convenience. If you click on a link you may leave this website. The presence of a link on this website does not constitute endorsement or representation of the company or product. If you access any of these links you do so entirely at your own risk. 

Tel: 07807716994

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